Browse our frequently asked questions below, if you do not find the answer you are looking for please contact us for more information.
When is final fitting?
After an initial fitting (usually done 2-3 months prior to the wedding date) a final fitting is done on the date of collection, Collection date is the Thursday the week of the event.
On collection we recommend a final fitting in store, to confirm sizes and alterations are correct. For weekend hires, items are due for return on Monday by 12pm.
Do I need to book an appointment?
- Monday-Friday we are open 9-5 and no appointment is necessary.
- Saturday-Sunday we prefer Wedding parties book an appointment, this gives them a priority spot for fitting rooms.
- Saturday: 9am-3pm
- Sunday: 11am-3pm
What happens if a hire item is damaged or lost?
A $7 damage waiver fee is charged with every hire, Penguins Formalwear agrees to waive claims against customers to the value of $55, resulting from unintentional damage during the hire period. Any damages exceeding $55 shall be the responsibility of the hirer. This agreement does not cover intentional damage, loss or theft. Level of destruction is to be determined by Penguins Formalwear.
Do you hire shoes?
Yes, we hire a shoe selection and also offer matching belts to compliment your shoe choice.
What alterations do you do to the suits?
Alterations are done to the trouser length only. Jacket hire has 3 lengths short, regular and long fitting therefore no alterations are needed.
What is the average price for a hire suit?
A hire suit starts at the price of $140 this includes jacket, trouser and tie. Business shirts are available for hire at an additional $10.